FAQ

FAQ's and user guides to make sure you get the most use out of AAX.

AAX Manager avatar
119 articles in this collection
Written by AAX Manager
Account functions

How to complete Level 1 and Level 2 identification (APP)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to complete Level 1 and Level 2 identification (web)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to complete the corporate account verification at AAX Exchange?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to active my frozen account

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Password and Payment Password

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to do KYC Level1 Data verification

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to change your DNS servers

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to use Wallet account for deposit, withdrawal, transfer and transaction?(Website)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction?(APP)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

AAX Multi-Wallet function online FAQ

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to Download AAX's APP?

AAX Manager avatar
Written by AAX Manager
Updated this week

Resetting Payment Password

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Setting up Google Authenticator

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Summary of Two Factor Authentication (2FA)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Unable to Receive E-mail/SMS Verification Code

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Summary of Frozen/Locked Accounts

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Forgot Password

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to open an AAX account?

Learn how to register a new account on AAX Cryptocurrency Exchange in this step-by-step guide. Sign up in 3 minutes or less.
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Resetting Google Authenticator

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

About Freeze Account Request

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Resetting Sign In Password

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Resetting Registered E-mail

AAX Manager avatar
Written by AAX Manager
Updated over a week ago
P2P Trading & Quick buy and sell ( was Fast Buy )

ADVCASH Fast Buy (APP version)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

ADVCASH Fast Buy (WEB version)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

ITEZ

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Xanpool

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Mercuryo

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Coinify

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Epay

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

AAX Quick buy and sell ( was Fast Buy )

Learn how to buy crypto with Quick buy and sell.
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What is a Block Trade in P2P transactions?

An order automatically becomes a block trade when it reaches the minimum price range that the merchant set.
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

P2P - Merchant Guide

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

AAX P2P: The easiest and safest way to buy crypto

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to buy/sell crypto using Peer-to-peer (P2P) on the AAX website?

Peer-to-peer trading is one way to buy or sell crypto who are verified merchants on the AAX Exchange. Learn how to place a P2P order here.
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What are the common problems in P2P trading transactions?

Find out how to raise transaction disputes, reasons for the delay in releasing funds, and handling other errors in this guide.
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to use AAX Peer-to-peer (P2P) Trading to buy/sell crypto

Learn how to use the Peer-to-peer trading service to buy and sell cryptocurrencies in AAX in this guide.
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Why is the Buy function on P2P suspended?

Here are possible reasons why you can't purchase crypto using Peer-to-peer (P2P) trading.
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to buy/sell crypto using Peer-to-Peer (P2P) trading?

A visual guide to buying and selling your cryptocurrencies via the peer-to-peer trading service of AAX Exchange using the app and website.
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What if I paid the wrong account?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How can I get in contact the other party during transaction?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to add payment methods?

Learn how to receive payments on AAX Exchange via AliPay, WeChat Pay, Bank Transfer, and other means when using Peer-to-peer (P2P).
AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Why can’t I buy while I can sell?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What if I come across problems during the transaction?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago
Crypto Derivatives

Introduction to AAX auto-margin addition feature

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to use The Optimal 5 Prices for futures trading

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

All open orders under the same trading pair will be automatically cancelled when a futures trading position is liquidated

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to use the redemption code to redeem a contract bonus at AAX?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to receive and use USDT bonus for vanilla contracts trading?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

5 Mins To Learn Futures Contract Trading - A step-by-step Guide

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What are Take-Profit (TP) & Stop-Loss (SL) orders?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Trading fee calculation

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Liquidation Price (USDT Vanilla Contract)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Profit and Loss (USDT Vanilla Contract)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Order Cost (USDT Vanilla Contract)

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to use AAX’s futures calculator?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to trade Vanilla Contract

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What is Inverse Contract and Vanilla Contract?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

How to manage risk using futures trading

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What is Margin?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Why can't I open a position?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Introduction to ΛΛΧ's perpetual contract

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Long Futures Contract

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Short Futures Contract

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

About Leverage

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

About Funding Rate

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

About liquidation

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Risk Limit and Insurance Fund

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What is the Mark Price?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What is a Stop Market Order?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

What is a Stop Limit Order?

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Mark Price application- Formula

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

AAX Futures Contract Details

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

Detailed introduction of Futures trading

AAX Manager avatar
Written by AAX Manager
Updated over a week ago

About Makers and Takers

AAX Manager avatar
Written by AAX Manager
Updated over a week ago